Shipping and Returns
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Delivery Timeframe:
Clearly state the estimated delivery timeframes for different regions or shipping options available.
Shipping Costs:
Specify if there are any shipping charges, and if so, outline the costs based on location or order value.
Shipping Methods:
Detail the available shipping methods (standard, express, etc.) and their respective features.
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Return Eligibility:
Define the criteria for items eligible for return (e.g., within a specific time frame, unused, in original packaging).
Return Process:
Explain the step-by-step process for initiating a return, including whether a return label is provided or if the customer needs to arrange the return shipment.
Refund Options:
Clarify the available refund options (e.g., store credit, original payment method) and the time taken for refunds to be processed.
Restocking Fees or Charges:
If applicable, specify any restocking fees or charges associated with returns.